BOSTON – June 10, 2025 – Duck Creek Technologies, the global intelligent solutions provider defining the future of property and casualty (P&C) and general insurance, today announced HDFC ERGO General Insurance Company Limited (HDFC ERGO), India’s leading private sector general insurer, as a 2025 Standard of Excellence Customer Award winner at Formation ’25, its flagship customer conference held in Orlando, Florida. A digital-first company, transforming into an AI-first company, HDFC ERGO is a leading general insurer of India, which is known for introducing pioneering and futuristic tech solutions in the Indian insurance landscape to offer its customers the best-in-class service experience.
The Duck Creek Standard of Excellence Customer Awards recognize customers who have achieved the highest level of excellence through their implementation of Duck Creek solutions and who have a vision to advance their business, while reimagining the future of insurance. HDFC ERGO earned recognition for accelerating product launches, streamlining system integration, and increasing market agility using Duck Creek’s solutions, including Policy, Billing, Rating, and Insights.
The Indian insurance market is undergoing a major transformation with a growing customer demand and the need for hyper-personalized services. The Insurance Regulatory and Development Authority of India (IRDAI) has also been encouraging the insurers to develop agile and customer-centric products so as to fuel insurance inclusion among diverse demographics and across the diverse geographies in the country. HDFC ERGO’s adoption of Duck Creek’s low-code, highly configurable platform to design a pioneering AI-enabled, real-time policy issuance system marks a significant milestone, where now the insurer has transformed the end-to-end process for its Health and Fire lines of business.
“At HDFC ERGO, our endeavour has been to offer best-in-class solutions and experience to our customers. The behaviour and requirements of today’s customers have evolved to a great extent, where they expect dynamic, hyper-personalized, and innovative solutions, and the insurance industry is not an exception in this changed ecosystem. Hence as a customer- focused organization, we were looking for a technology partner, who would enable us to offer innovative products, efficient services, and better analytical insights in an integrated manner to provide a seamless experience to our customers. The tech enablement from Duck Creek matched perfectly to this requirement,” said Sriram Naganathan, President & CTO at HDFC ERGO General Insurance Company Limited. “We are happy and honored to receive the Duck Creek Standard of Excellence Award. We believe with these new tech enhancements; we will set a new benchmark in the insurance industry and propel the cause of insurance inclusion in India — thus also supporting the vision of ‘Insurance for All by 2047’ of IRDAI— the Indian insurance regulator.”